Terms of Sale / Return Policy

X-iser Industries
1501 W. Lake St.
Fort Collins, CO 80521

* Rates are subject to change. Fee can be paid by Check (made payable to X-iser Industries)

Registration
You must register your warranty, along with a proof of purchase, within 30 days from the date of delivery.  Warranty registration of your X-iser® Machine can be accomplished by completing and sending the registration form (back page of the instruction manual), along with a copy of proof of purchase, to:

Warranty Registration
X-iser Industries
1501 W. Lake St.
Fort Collins, CO 80521

Warranty covers correction replacement or refurbishing original product to a proper working condition and matching the level of aesthetic wear to that of product delivered to us for warrant repair. X-iser Industries will not be held responsible for any claims if the product is misassembled, been miss-used, or unauthorized mechanical repair or adjustments in any way, shape or form.  Manufacturer's warranty will be completely null and void if product is misassembled or misused or modified. 

ADDITIONAL RETURN TERMS AND CONDITIONS
All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order.

• Returns with missing parts will be refused and returned to sender at sender's expense.
• RETURN PERIOD- Our 30-day return policy starts from the day your product is received, based on FedEx tracking information, and expires 38 days from the date we actually ship product to you initially.
• A Return Authorization number must be obtained in the 30 day return period as mentioned above.
• The initial trial shipping, handling and processing costs are non-refundable.
• There will be an 8% restocking fee on all returned products
• You will be responsible for paying all return shipping to deliver product to our facility
• Allow up to 2 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after 2 weeks, contact us (1-800-756-9073) immediately before calling your credit card company).

Send all returns via a shipping method that can be tracked with a proof of delivery or confirmed (UPS/ FedEx / USPS Priority mail) to:

CORRECTIVE WELLNESS, LLC - RETURNS
RA#_____________     (Please state return authorization number as given)
525 COMMERCE ST
SOUTHLAKE, TX 76092

Along with your return please be sure to include the following:
a. Your order number, Return Authorization number, your complete name, address, phone number and email address.
b. Please have Return Authorization number on package.  If it is received and it does not meet our return policy we will not issue you a refund and the package may be returned to you at your cost.
c. A detailed explanation regarding your reason for returning the items.

PAYMENT INFORMATION
We accept payment by Master Card, Visa, Discover and American Express.  Payment may also be made by using your debit card, check or money order, plus applicable sales tax for residents of Texas.  If you wish to send a cashier check, money order or check payment, please make payment payable to:

CORRECTIVE WELLNESS, LLC
525 Commerce St
Southlake, Texas 76092

 Checks are accepted only upon the condition that customer agrees if any check is returned unpaid, Corrective Wellness may then debit customer's checking account for that amount of the check, plus a processing fee (and any other applicable fee), as permitted by state law.  NSF transactions will be charged an additional $25 NSF fee on every additional attempt to clear funds.  

FUEL SURCHARGE
An additional Fuel Surcharge may be added to your shipping and handling if needed without any notification.  Fuel surcharge, if applicable, will equal an additional 6% of the shipping & handling portion of your order.

ORDER DELIVERY TIME
All orders with regular shipping are shipped between 2 and 6 weeks* after receiving order (start order date).  Start Order date is the first weekday after order is called-in or ordered via website.  Consumers can expect an average of 2 to 10 days to receive delivery AFTER order is shipped from our facility.  Contact us if you have not received your product within respective applicable delivery time.
*These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped.  Regular shipping is 2-6 weeks. These regular shipping weeks may vary during "high volume days" such as holidays by up to two weeks earlier or two weeks later than estimated.

REFUSED DELIVERY
Customers will be responsible for all charges associated with shipping and handling on return/refuse postage. All refused packages will be assessed an automatic 25% re-stocking fee to reprocess refused packages once received. 

REFUND POLICY
Initial shipping and handling charges are non-refundable. Refunds on authorized returned trial offer product will be processed within 30 days of receiving returns.   Allow up to 2 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after 2 weeks, contact us (1-800-756-9073) immediately before calling your credit card company).   Partial refunds may apply if product is received incomplete. Customer who originally paid by check withdrawal will be issued a refund check within four (4) weeks of us receiving and approving return.
Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund is issued because we are unable to identify that return was ever received at our facility.